Privacy Policy
Who we are
Our website address is:
This website is operated by Famous Frameless. We provide frameless shower screens, glass splashbacks and related glass installation services in Melbourne.
What information we collect
We may collect personal information when you contact us, request a quote, submit an enquiry form, call us, email us, or interact with our website.
This may include:
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your name
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phone number
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email address
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suburb or job location
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details about your bathroom, renovation or glass project
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photos, plans or measurements you choose to send us
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information about how you use our website
We only collect information that is reasonably necessary to respond to your enquiry, provide a quote, communicate with you, complete work, improve our website, or manage our business.
Contact forms and enquiries
When you submit a contact form or quote request on our website, we collect the information you provide so we can respond to your enquiry.
This may include your name, phone number, email address, suburb, message, photos, measurements or project details.
We may use this information to:
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respond to your enquiry
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prepare a quote
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ask for more details about the job
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arrange a site measure or installation
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keep records of previous enquiries and jobs
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improve our customer service and website
We do not sell your personal information to advertisers.
Photos and project images
If you send us photos, plans or measurements for a quote, we use them to understand your project and provide advice or pricing.
We may sometimes use completed project photos for our website, portfolio, gallery, social media or marketing. We avoid showing personal details where possible.
If you do not want your project photos used publicly, please let us know.
Cookies
Our website may use cookies and similar technologies to help the site function, understand website performance, improve user experience and measure enquiries.
Cookies are small files stored on your device by your browser. You can block or delete cookies through your browser settings, but some parts of the website may not work as intended.
Analytics and website tracking
We use analytics tools such as Google Analytics and Microsoft Clarity to understand how visitors use our website.
These tools may collect information such as:
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pages visited
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general location
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device type
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browser type
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referral source
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clicks
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scrolling behaviour
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time spent on pages
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enquiry actions, such as clicking a quote button, phone link or email link
Microsoft Clarity may provide heatmaps and session recordings that help us see how visitors interact with the website. We use masking settings to reduce the chance of personal details being captured in recordings.
We use this information to improve our website, content, quote process and customer experience.
Embedded content from other websites
Pages on this website may include embedded content or links from other websites, such as maps, videos, images, reviews or social media content.
Embedded content from other websites behaves in the same way as if you visited that website directly. Those websites may collect data, use cookies and track your interaction with their content.
We are not responsible for the privacy practices of external websites.
Who we share your information with
We may share your information only where reasonably necessary to operate our business, provide our services, or comply with legal obligations.
This may include:
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website hosting providers
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email and form providers
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analytics providers
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trades, suppliers or contractors involved in your job
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accountants, bookkeepers or business software providers
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legal, insurance or government authorities where required
We do not sell your personal information.
How long we keep your information
We keep enquiry, quote and job information for as long as reasonably needed for business, tax, warranty, insurance, legal and administrative purposes.
If you ask us to delete your personal information, we will do so where reasonable and where we are not required to keep it for legal, tax, warranty, insurance or business record reasons.
How we protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no website, email system or online service can be guaranteed to be completely secure.
Accessing or correcting your information
You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate or out of date.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the details provided on our website: